"Quality and Life" № 1(33) 2022. p. 18-22

V.V. Epifanov, Doctor of Engineering Science, Professor, Department «Automobiles», Ulyanovsk State Technical University; Ulyanovsk

 

e-mail: v.epifanov73@mail.ru

 

E.N. Nikitina, post-graduate student, Technical Systems Management Department, Ulyanovsk State Technical University; Ulyanovsk

 

S.I. Gusev, post-graduate student, Technical Systems Management Department, Ulyanovsk State Technical University; Ulyanovsk

 

The article analyzes the problems in the field of passenger services using the example of public road transport. On the basis of the «P-D-C-A» cycle, a process model of quality management is proposed using the example of the interregional road passenger transport system (IRPT). Using the IDEF0 functional modeling, a functional model of the main process was developed in the form of a context diagram «Quality management of passenger transportation in the IRPT system» by way of example of the Ulyanovsk Region. A methodology for assessing passenger satisfaction with the quality of road passenger transport is proposed. A method of expert assessments is used to solve the problem of quality parameters substantiation. As a result, the most significant seven quality parameters were identified, according to experts. The results of monitoring passenger satisfaction with the quality of transport services are presented. To improve the quality and efficiency of public road transport, a set of measures is proposed in four main areas: social, organizational, technical, and economic domains.

 

Keywords: Management, quality, transportation, transport, modeling, methodology.

 

References:

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