Improving the Labeling Quality of Low-Voltage Products Through Consumer Preference Analysis

Improving the Labeling Quality of Low-Voltage Products Through Consumer Preference Analysis

O.N. Skvortsov, master’s student of the department of quality management of Kemerovo State University; Kemerovo
I.Yu. Reznichenko, doctor of technical sciences, professor, head of the Department of Quality Management of Kemerovo State University; Kemerovo
e-mail: Irina.reznichenko@gmail.com
 
Marking is one of the important means of providing the consumer with basic information about the properties and characteristics of the product and the conditions of its operation. Smartphones, tablets and VR glasses are used in our lives for various purposes. For work, entertainment, self-education and much more. At the moment, the requirements for the labeling of low-voltage consumer goods are regulated by TR CU 020/2011, but not always, the information indicated on the labeling or in the operational documents is fully provided and complies with these requirements. The aim of the work was to justify additional criteria for labeling low-voltage consumer products to meet consumer demand for information.
Keywords: low voltage consumer products, information, labeling, customer satisfaction, labeling criteria.
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DOI: 10.34214/2312-5209-2021-29-1-35-39

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